NorthgateArinso’s euHReka Service Center Technology allows HR organizations to control and streamline their entire service delivery flow – from first-line support questions to complex knowledge management issues.

euHReka Service Center Technology is the case management tool of choice when deploying in-house and outsourced HR Shared Services.  It goes beyond the traditional functions found in similar software today. euHReka Service Center Technology offers a complete solution to managing employee queries, from start to finish.

It offers an integrated Contact Center solution, a Document Management repository, and a powerful Knowledge Database all wrapped up into an attractive virtual workspace from which HR professionals can drive their daily employee relationship management.

Built by HR professionals, euHReka Service Center Technology has been developed entirely around the principles of a transformed HR organization. Moreover, its robustness and scalability enables shared service centers to be operational with minimal downtime. At any time, the minimal starting configuration can increase in order to respond to the functional growth strategy of your service center.